Firstly I would like to do two things.
- I apologise for the confusion in the days following the cancellation of the original race. I tried to reschedule the race as early as possible, only to find out that the planned date had been double booked with a football tournament! Sometimes I try too hard to please everyone and that means mistakes get made! I hope in the end, those that managed to run, enjoyed the event and will look forward to the 2018 event.
- I am eternally grateful to everyone for their patience, understanding and support both before and after the rescheduled event. Those that ran it, mostly seemed to enjoy the event.
There was some confusion at the number issue with people turning up who had previously opted to defer their race entry to Twixmas 2018 on the 30th December. We finally got everyone sorted, and nobody went away without an entry and a race number.
Following the race, we came in for some harsh criticism on social media, from a small minority, some of whom didn’t even take part in the race, and who weren’t event entered in the original race! A number of remarks were particulary hurtful, and we felt, inappropriate, like stating that the ‘”most enjoyable part of the Portchester Castle 10k was seeing a speaker fall off a trailer and smash a woman in the face”. Needless to say, that person will NEVER run in any of our races again.
The main instigator of the Facebook campaign against was angry and upset for two reasons.
- Earlier on they had cancelled an entry and expected an automatic refund. We have a well publicised policy regarding refunds, as clearly stated in our Terms & Conditions. We also offer a no-quibble refund insurance for £5 meaning that you can get a full refund up to 72 hours before the start of the race.
- His second issue was that his time had not been recorded at the finish! Both Michelle and I, together with the race timing operator (separate company), and the chip manufacturer, spent most of Sunday evening and Monday morning, trying to extract the information from the system, sadly to no avail. It then transpired, when the person sent us a picture of his running shoe, proving he had applied his timing tag, that he had in fact fitted it in complete contradiction of the instructions printed on the tag itself. He had folded it in half, and tucked it under his laces. The likelihood of this, is that the tag will not be read by the timing mat! That is why it says “Do not fold or tuck under laces”
We were then accused of using inferior tags and that they were ‘rubbish’, even though we had no issues with the tags on previous races and no other runners have voiced any concerns following Twixmas.
I have always lived by the philosophy that ‘Not everybody gets it right all the time, its about how you correct the mistakes you make’. I am also a great believer in ‘its not what you ask for, its how you ask for it’.
I just wish to finish by saying that if anyone takes part in any of our races, you should know we run the business on our own, from the dining rooms table and do it for fun, and to raise some money for charity. We WILL make mistakes, but we will always try our hardest. I also work full time!
If, in the event you have an issue with any aspect of any of our events, please contact us directly, so we can work with you in resolving the issue. Taking to social media is not the way to get things resolved.
If you are reading this, and have, without notice, had your race entry fee refunded for a future race, you now know the reason.